RETURNS&EXCHANGE

Not satisfied with your purchase? If the product is unopened and unused, we are happy to offer you a return label. Just ask it from our customer care shop@skinzzo.com.

Please note, that we are unable to offer refunds, replacements or exchanges on any opened (manufacture packaging opened) or used products.

You can return the items in the same package you got them or use another box, but please pack the items carefully to avoid them breaking during the transportation. Remember to add your details inside the parcel and information about if it's a return or an exchange.

All returned products will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed, no later than 7 working days after we have received the goods. Please note that delivery charges are non-refundable. Without exception, we can’t accept returns on open or used items, unless the item is faulty.

skinzzoshop.com

Ulica Vilka Kledeta 15

6230 Postojna

Slovenia

We are not responsible for lost goods in transit.

Our products are dermatological tested and made in medical laboratories.

Any substance, natural or chemical, is capable of triggering sensitivities.

For your protection, we always include a complete list of ingredients next to the products we stock. We are unable to offer refunds, credit or exchange, if the product unsuitable for your needs and has been opened.

Your rights to return goods are protected under the EU Distance Selling Directive and Slovenian consumer authorities.

To process a claim for faulty or damaged products please contact our customer care with images of the damaged goods as soon as possible, but no later than 8 days after arrival date.

If the claim is received after 8 days of arrival, we have the right to deny return or exchange.

You can exchange unopened and unused products by sending them back to us (ask for return label from our customer care). In case of exchange please remember to highlight on the parcel that it's an exchange, not a return, and add your contact information. Mention also the item you want to change the product for. Exchanges will be processed as soon as the return has arrived to our warehouse.

Send us an email to shop@skinzzo.com