FAQ
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time. Traceability: You will have easy access to all of your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.
Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number
You can use all the major credit cards. If you are a customer with established customer relationship with SKINZZO company you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact shop@skinzzo.com and notify us.
If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.
Yes, you can use pro-forma invoice. Please contact shop@skinzzo.com if you want to use pro-forma invoice.
Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact shop@skinzzo.com notify us about the problem. We can manage the order manually.
Sign in to your account and go to “my account”. On “my account” you can change all your contact information.
Delivery charges are dependent on the shipment requirements. If the products on your order are due to special requirements (for example dry ice) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made.
You can see the terms and conditions here.
Contact us shop@skinzzo.com
If you have already established customer relationship with SKINZZO, you will be granted ability to pay using invoice. If you have ordered several times from our shop but you don't see the invoice as a paying option on the checkout, please contact shop@skinzzo.com and we will check why the invoice is not activated on your account.
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact shop@skinzzo.com
You can also send your order to shop@skinzzo.com. You can also order using by calling +386 51 325 110. Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.
All the products which are shown on our site are available. Order lead time depends on the products and quantities.
If you have question regarding our online store (ordering, account questions, technical questions), please contact shop@skinzzo.com
On pricing and shipping related issues you can contact customer support at shop@skinzzo.com or call +386 51 325 110.
If you want to return a product, please contact shop@skinzzo.com